Data Protection

Privacy Policy – basa9 is committed to keeping your data safe and secure

Your personal information is a trust we take seriously. basa9 never uses or shares your data without authorization.

Last Updated: January 2026
Security Levels
Data Encryption98%
Data Privacy100%
Third-Party Protection95%
User Controls97%
Summary: Reading this Privacy Policy will tell you what data basa9 holds, why we hold it, and how it is kept secure. If you have any questions, feel free to reach out to our support team at any time.

1Scope & Applicability

Welcome to basa9. We believe your personal information belongs to you. This Privacy Policy clearly explains what data basa9 collects, how it is used, and the steps we take to protect your privacy.

This policy applies to both the https://basa9.pro website and the basa9 mobile app. By creating an account or using the platform, you are considered to have agreed to this Privacy Policy.

Our Privacy Policy is built on international data protection standards. We have presented everything in plain, straightforward language so you can understand it easily.

Please note: This policy applies to basa9 only. Third-party game providers and payment services have their own separate privacy policies.

2What information we collect

Basa9 collects only the information necessary to operate our services smoothly. Collecting unnecessary or excessive data goes against our policy.

Identifying Information

  • Full Name (as per National ID)
  • Date of Birth & Age Verification Details
  • Email address and mobile number
  • Current Address (where required)

Financial information

  • Mobile Banking, Nagad, or Rocket number (for transaction processing)
  • Deposit & Withdrawal History
  • Transaction Amount & Time

Technical information

  • IP address and device information
  • Browser Type & Operating System
  • Login Time & Session Data
  • Gaming Activity Log
Type of Data Reason for Collection Retention Period
Personal Identity Account verification Account closure + 5 years
Financial transactions Payment & Audit 7 Years
Gaming Log Dispute Resolution 3 Years
Technical logs Security Monitoring 1 Year
Cookie data User Experience 30–90 Days

3How We Collect Your Data

Basa9 collects your information through several methods. You have the right to know about each of them.

Direct Collection

The primary source of data is what you provide during registration — including your name, email, mobile number, date of birth, and payment details.

Automatic Collection

When you visit basa9, our servers automatically log certain technical information, such as your IP address, browser details, and how you interact with the platform.

Via Third Parties

Where necessary, identity may be verified through a KYC service provider. Transaction confirmation data may also be collected from payment processors.

You can request full details of the information we hold about you at any time. Simply get in touch with our support team.

4Purpose of Data Use

Basa9 uses your information only for specific, legitimate purposes. No personal data is sold to advertisers or any third parties.

Core Objectives

  • Account management: For registration, login, identity verification, and account security.
  • Payment Processing: To process deposits and withdrawals quickly and securely.
  • Fraud Prevention: To detect and prevent unusual activity.
  • Customer Service: To resolve your issues quickly.
  • Legal compliance: To meet regulatory compliance requirements.
  • Platform Improvement: To analyze and improve your experience.
  • Promotional Communications: To send you offers and updates with your consent (opt-out available).
Important: basa9 never sells your information to advertisers, data brokers, or unrelated third parties.

5Cookies and tracking

Basa9 uses cookies on its website. Cookies are small data files stored in your browser that help improve your browsing experience.

Cookie types

  • Essential cookies: Login sessions and security tokens are essential — the site cannot function without them.
  • Preference Cookies: Remembers your language and display preferences.
  • Analytics Cookies: Helps identify which pages are visited most.
  • Performance Cookies: Ensures site speed and stability.

You can disable cookies at any time through your browser settings, though some features may not work properly as a result.

To manage cookies, go to Settings > Privacy > Cookies in your browser. This option is available in Chrome, Firefox, and Safari.

6Data Sharing & Disclosure

Basa9 never sells your information. In limited circumstances, certain data may be shared with essential partners as necessary.

Who We Share Your Data With

  • Payment Processors (Mobile Banking, Nagad, Rocket): Only the information strictly necessary to complete a transaction.
  • KYC verification service: As directed by regulators for identity verification purposes.
  • Game providers: Minimum information required to provide gaming services.
  • Law enforcement agencies: When required by court order or legal obligation.
  • IT service providers: Contracted providers responsible for server hosting and data protection.
What we never do: Selling or transferring your data to ad networks, data brokers, social media companies, or any unrelated third parties.

7Data Retention & Deletion

Basa9 retains your information only for as long as necessary. Even after account closure, certain data may need to be kept for a defined period due to legal obligations.

Data Retention Period

  • Account information: for the duration of active account + 5 years
  • Financial transaction records: 7 years (in accordance with financial regulatory requirements)
  • Gaming History: 3 Years
  • Customer Service Conversations: 2 Years
  • Technical logs: 1 year

Data Deletion Request

You can ask our support team to delete your data. However, data subject to legal obligations may not be removable before the required retention period.

8Your rights

As a basa9 user, you have important rights over your own data. We respect those rights and help you exercise them.

Right to Access Your Data

You can find out what information basa9 holds about you.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Erasure

You may request deletion of your data under certain conditions.

Right to Restrict Processing

In certain cases, you can request that processing of your data be put on hold.

Right to Data Portability

You can request your data in a structured, portable format.

Right to Opt Out of Marketing

You can opt out of promotional emails and messages at any time.

To exercise any of the above rights, contact our support team. We typically respond within 7 business days.

9Security Measures

Basa9 employs industry-leading technology to keep your data secure. Our security team monitors the platform around the clock.

Technical Safeguards

  • SSL/TLS encryption – 256-bit encryption on all data transfers
  • Database secured with AES-256 encryption
  • Two-Factor Authentication (2FA) support
  • Firewall & Intrusion Detection System
  • Regular security audits and penetration testing

Administrative Safeguards

  • Limited, role-based data access for staff
  • Regular staff training and awareness programs
  • Strict confidentiality agreements with all third parties
  • Data Breach Response Plan Active
You can help too: Use a strong password, keep 2FA enabled, and never share your login details with anyone. You are your account's first line of defense.

10Children's Privacy

Basa9 does not provide services to anyone under the age of 18. Our platform is strictly for adults.

Age verification is mandatory at registration. If we become aware or are notified that a minor's data has been collected, we will immediately close the account and delete all associated information.

As a parent, stay aware of your child's internet activity and contact our support team if you notice any concerns.

11Policy Updates

Basa9 may update this Privacy Policy from time to time. For any significant changes, we will notify you in advance via email or through the platform.

The date of each update is shown at the top of this page. We recommend checking back regularly to stay up to date with any changes.

Continued use of basa9 after any changes indicates your acceptance of the updated policy. If you do not agree, you may close your account.

12Contact

For any questions, complaints, or requests regarding our Privacy Policy, please get in touch. Our dedicated support team is always ready to help.

Support Hours
24 Hours / 7 Days
Live Chat
Directly on the Platform
Response Time
Within 7 Business Days
Why basa9 is trusted

Our commitment to protecting your data

Basa9 has put multiple layers of protection in place to safeguard your privacy.

256-Bit SSL Encryption

Every transaction and data transfer is protected with the highest level of encryption. No third party can access this information.

Transparent KYC Process

Identity verification exists solely for your protection. KYC data is stored under strict controls and is never used or shared elsewhere.

Your data is never sold

Basa9 never sells your personal information to advertisers or third parties. Your privacy is not part of our business model.

Your data, your control

You can request to view, update, or delete your data at any time. The decision is entirely yours.

International standards

Basa9's Privacy Policy follows international data protection standards. You are safe on a regulated, licensed platform.

24/7 Support

Our support team is always available to answer any privacy-related questions — no question is too small.

Safe Gaming

Your privacy is protected — play with confidence

Your data is fully protected at basa9. Register now and join Bangladesh's trusted gaming platform.

Data is not sold
SSL encryption
24/7 Bangla Support
বাংলা